In order to be effective using social media for customer service must now become a part of your overall social media strategy see also 7 effective social media best practices for business 67 of consumers have engaged a brands social media for customer service needs. How to handle customer complaints via social media by ravi shukle december 29 2015 36 comments share tweet share pin discover how to handle customer complaints on social media listen to this article ravi shukle is a social media and online customer service expert he loves helping businesses manage their online customers. 10 ways to deliver better social media customer service you and your brand to demonstrate how you handle customer interactions and delight customer want and expect a brand to reply to . Social media customer service turning customer service on its head more often and become the biggest brand advocates at less cost to the organisation its not necessarily the younger facebook generation who is best placed to handle social media enquiries first consider the most experienced agents with excellent . Instead of using social media to serve their customers handle consumer complaints and graciously thank users for compliments many companies forget about their social media accounts whether its due to a lack of time or because its just a low priority thats a problem its also an opportunity
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